Terms of service

Terms & Conditions

Maison Greywell

Last Updated: June 2026

These Terms & Conditions govern your use of the Maison Greywell website and any purchases made through our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

This website is operated by Maison Greywell. Throughout the site, the terms "we", "us", and "our" refer to Maison Greywell.

For any questions regarding these Terms & Conditions, please contact us at:

Email: info@maisongreenwell.co.uk

2. Acceptance of Terms

By accessing our website, browsing our products, or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You have the legal capacity to enter into binding contracts.

  • You agree to comply with these Terms & Conditions.

3. Products and Availability

We strive to ensure that all product descriptions, images, and prices are accurate.

However:

  • Product colours may vary slightly depending on your device display.

  • We reserve the right to modify or discontinue products without notice.

  • Product availability is not guaranteed until your order has been confirmed.

4. Pricing

All prices displayed on our website are shown in GBP (£).

We reserve the right to change prices at any time without prior notice.

In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

5. Orders

When you place an order, you will receive an order confirmation email.

Acceptance of your order occurs when we dispatch your items.

We reserve the right to refuse or cancel orders where:

  • Fraudulent activity is suspected.

  • Incorrect pricing has occurred.

  • Products become unavailable.

  • We are unable to fulfil the order.

If payment has already been taken, a full refund will be issued.

6. Shipping and Delivery

Delivery times shown on our website are estimates only.

While we aim to dispatch and deliver orders within the stated timeframe, delays may occur due to:

  • Customs procedures

  • Courier disruptions

  • Weather conditions

  • High order volumes

  • Events beyond our reasonable control

Maison Greywell is not responsible for delays caused by third-party shipping providers.

7. Right to Cancel

In accordance with UK consumer protection laws, customers generally have the right to cancel eligible orders within 14 days of receiving their goods.

To exercise this right, please contact:

info@maisongreenwell.co.uk

Returned items must comply with our Return & Refund Policy.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

9. Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Underwear

  • Lingerie

  • Opened personal hygiene products

  • Any sealed item that has been opened after delivery

This does not affect your statutory rights where products are faulty or incorrectly supplied.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text

is the property of Maison Greywell or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Maison Greywell shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Delays caused by third parties

Nothing in these Terms excludes liability where exclusion would be unlawful under UK law.

12. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, we do not guarantee that all content will always be complete, current, or error-free.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

It is your responsibility to review these Terms periodically.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Maison Greywell
Email: info@maisongreenwell.co.uk