Privacy policy

Privacy Policy

Maison Greywell

Last Updated: June 2026

Maison Greywell ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Referring websites

  • Pages visited

  • Date and time of visits

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Manage returns and refunds

  • Communicate regarding orders

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send marketing communications (where consent has been provided)

3. Marketing Communications

With your consent, we may send promotional emails about:

  • New products

  • Special offers

  • Discounts

  • Company updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Payment Security

Payments are processed through secure third-party payment providers.

Maison Greywell does not store complete credit card or payment card information on its servers.

All payment transactions are encrypted using industry-standard security measures.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember customer preferences

  • Analyse website traffic

  • Improve website performance

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Marketing platforms

  • Customer service providers

These providers only receive information necessary to perform their services and are required to protect your data.

7. Analytics and Advertising

We may use services such as:

  • Google Analytics

  • Meta (Facebook and Instagram) Advertising

  • TikTok Advertising

  • Email marketing platforms

These services may collect information regarding your interactions with our website for analytics and advertising purposes.

You can control many advertising preferences through your browser settings and advertising platform preferences.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders

  • Provide customer service

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

If you are located in the United Kingdom, European Economic Area (EEA), or another jurisdiction with similar privacy laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

10. Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no method of transmission over the internet can be guaranteed to be completely secure.

11. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take steps to remove it promptly.

12. International Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required by law, appropriate safeguards will be implemented to protect your information during international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Your continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Maison Greywell
Email: info@maisongreenwell.co.uk