Refund policy
Return & Refund Policy
Maison Greywell
At Maison Greywell, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be unused and unworn
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Be in its original condition
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Be returned in its original packaging
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Include all tags, accessories, and documentation where applicable
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Underwear
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Lingerie
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Opened or used personal hygiene products
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Any sealed item that has been opened after delivery
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at info@maisongreenwell.co.uk.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
Once reviewed, we will arrange a replacement or refund where appropriate.
How to Request a Return
To start a return, please email:
Include:
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Your order number
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The item(s) you wish to return
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The reason for the return
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Photographs if the item is damaged or defective
We will provide return instructions once your request has been approved.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot be held responsible for returns lost during transit.
Original shipping fees are non-refundable unless the return is due to our error.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Delayed or Missing Refunds
If you have not received your refund after 10 business days of approval:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank.
If you still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied.
To request an exchange, contact:
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
After this period, orders may already be in processing and cannot be guaranteed for cancellation.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Maison Greywell
Email: info@maisongreenwell.co.uk