Shipping policy
Shipping Policy
Maison Greywell
Thank you for shopping with Maison Greywell. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed:
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Monday to Friday are typically processed within 1 business day.
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After business hours, on weekends, or on public holidays may require additional processing time.
Once your order has been processed, you will receive a confirmation email with tracking information (where available).
Delivery Times
Estimated delivery times are:
United Kingdom: 8–12 business days
Please note that delivery times are estimates and may vary due to:
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High order volumes
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Customs procedures
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Courier delays
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Adverse weather conditions
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Public holidays
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Circumstances beyond our control
While we strive to meet the estimated delivery times, Maison Greywell cannot guarantee exact delivery dates.
Shipping Costs
Free Shipping
We proudly offer free standard shipping on all orders.
No minimum purchase is required.
Order Tracking
Once your order has been dispatched, you may receive tracking information via email.
Please allow up to 72 hours for tracking updates to appear after shipment.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
Maison Greywell is not responsible for delays or losses resulting from incorrect addresses supplied by customers.
If you notice an error in your shipping details, please contact us immediately at:
Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us and we will work with the shipping carrier to investigate the issue.
Please note that investigations with carriers may take several business days to complete.
Sustainability Commitment
To help reduce environmental impact and maintain fair pricing, some orders may be consolidated and shipped through optimised logistics networks.
This approach helps reduce unnecessary transportation and packaging waste while keeping costs low for our customers.
Expedited Shipping
If you require expedited shipping, please contact us before placing your order.
Availability and pricing for express delivery options may vary depending on your location and the products ordered.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Maison Greywell
Email: info@maisongreenwell.co.uk